Privacy

Privacy notice for inquiries from outside Korea

This notice explains what ELFLEN Co., Ltd. collects when you send us an inquiry from this English site, why, where it goes, how long we keep it, and what you can ask us to do with it.

1. Who we are

2. What we collect and why

We ask only for what we need to answer you. Please do not include health information or identity numbers in your message.

3. Translation

Our team works in Korean. To read your message and to reply in your language, the text of your message and of our reply is processed by the Gemini service of Google LLC (USA). Only the text is sent for translation; it is handled under Google's terms for that service.

4. Where your data is stored

Inquiries are stored on our server in the Republic of Korea (Seoul). If you write to us from outside Korea, your data is transferred to Korea for this purpose. We do not sell your data, share it with other companies, or use it for advertising.

So that no inquiry is missed, a copy of each inquiry (number, time, name, email, country, messenger ID and message) is sent within minutes, over an encrypted connection, to our staff's notification tools: Discord (Discord Inc., USA) and Gmail (Google LLC, USA). The copy is deleted when we delete the inquiry, and in any case within 90 days of sending; mail is deleted completely, including from the bin. If you prefer not to have this copy, please email us at kings7203@naver.com instead of using the form.

The site and our inquiry program are run for us by SOZOONGHAM INSIGHT (소중함인사이트, Republic of Korea), on servers of Amazon Web Services, Inc. in Seoul.

5. Your rights

You can ask us at any time to show you the data we hold about you, to correct it, to delete it, to stop using it, or to withdraw your consent. Write to kings7203@naver.com and we will act within 10 days. You may also complain to the data protection authority in your country.

6. Children

Inquiries are for people aged 16 and over. If we learn that a child under 16 has sent us personal data, we delete it without delay.

7. How we protect it

The connection to this site is encrypted (HTTPS). Our management program is not open to the internet and can only be reached through an encrypted connection; the screen where staff read inquiries opens only with an ID, a password of 10 or more characters and a 6-digit code from a phone authenticator app; passwords are stored in a form that cannot be reversed; names and contact details are masked on screen; and every access by staff is logged and reviewed at least once a month.

8. Cookies and tracking

We do not use advertising identifiers or cookies that hold your name or contact details.

Visit statistics — from 30 November 2026 we use Naver Analytics (NAVER Corp., a Korean company) to count visits to this site. It stores a cookie in your browser and collects the pages you view, how long you stay, how you arrived, and your device and browser type; we see only statistics that do not identify you. You can block or delete cookies in your browser settings; this does not affect your inquiry.

Our server keeps a technical access log (IP address, time, page requested, browser) for security; it is used for nothing else and older entries are deleted as it fills.

The map at the bottom of the page opens Google Maps (Google LLC, USA) only when you press "View map". Until you press it, nothing is sent to Google.

9. Changes

If we change this notice, we will post the change and its effective date on this page at least 7 days in advance, or 30 days in advance if it affects you adversely.

Effective 7 November 2026 (posted 31 October 2026 — adds the notification copy and who runs the site; the previous version took effect on 28 September 2026). Visit statistics (Naver Analytics) start on 30 November 2026 — announced 31 October 2026, 30 days in advance because it is a new kind of collection.